Shipping policy
Thank you for shopping with Kotiyasareesilk(“we”, “us”, “our”). This Shipping Policy outlines how and when we ship orders, delivery options, costs, and related terms.
1. Order Processing Time
All orders are processed within [1–3 business days] after payment confirmation (excluding weekends and holidays).
Orders placed on weekends or holidays will be processed on the next business day.
During sales, peak periods, or promotional events, processing times may be extended. We will update estimated delivery times on the website where applicable.
2. Shipping Destinations
We currently ship to:
Domestic: [List countries/regions — e.g., India]
International: [If applicable, list regions or “worldwide except restricted locations”]
If your location is not available at checkout, please contact our support team at [support email / contact form URL].
3.Shipping Charges
Shipping charges are calculated based on:
Shipping destination
Order weight/volume
Chosen delivery method
Shipping fees will be displayed at checkout before you place your order and added to your order total.
4.Order Tracking
Once your order ships, you will receive:
A shipping confirmation email
A tracking number (if applicable)
Use the tracking number to monitor delivery status via the carrier’s website.
5.Customs, Duties & Taxes
For international orders:
Buyers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
[Your Company Name] is not liable for delays due to customs clearance.
6.Incorrect Shipping Information
Please ensure your shipping address is complete and accurate.
We are not responsible for delays, non-delivery, or additional charges caused by incorrect or incomplete addresses.
If you notice an error, contact support immediately at [support email].
7.Lost, Stolen, or Damaged Shipments
If your order is lost, stolen, or arrives damaged:
Contact us at [support email / phone] with your order number and a description of the issue.
We will work with the carrier to locate or claim the shipment.
Replacement or refund decisions are made on a case-by-case basis and may require proof of delivery/damage.
8.Shipping Restrictions
Some products may have specific shipping restrictions due to:
Legal regulations
Carrier limitations
Product characteristics (e.g., hazardous materials)
We will notify you if your order contains restricted items.
9.Contact Us
If you have questions about shipping, delivery times, or your order status, please contact:
Email: Kothiyassareesilk@gmail.com
